Payments & Consumer Protection

Refund & Cancellation Policy

Effective date: 26 September 2026

We want customers to understand the cost, scope and access conditions of our services before payment. This policy applies to training programmes and the Business SOP Vault. It is subject to any consumer rights that cannot legally be excluded.

1. Training Programmes

Before Training Starts

You may request cancellation within 7 calendar days of payment where the programme has not started and you have not substantially accessed or received protected course materials. Where eligible, we will process a refund to the original payment method where reasonably possible.

After Training Starts

Once training has started or substantial course materials/services have been accessed or delivered, a full change-of-mind refund is not automatically available. Depending on the circumstances, we may offer a transfer to another cohort, deferral, account credit or other reasonable remedy.

Where Work Global Cannot Deliver

If Work Global cancels a programme and cannot provide a reasonably equivalent alternative, we will refund the amount paid for the undelivered portion, subject to applicable law.

2. Business SOP Vault and Digital Products

Because digital products can be accessed or downloaded immediately, requests based solely on change of mind may not be refundable after substantial access or download. Before access or download, a cancellation request may be eligible for a refund.

If a digital product is materially defective, inaccessible, materially different from its description, or otherwise fails to meet an applicable legal standard, contact us promptly. Depending on the circumstances, we may provide a correction, replacement, restored access, equivalent product or refund as required by law.

3. Duplicate or Incorrect Payments

If you are charged more than once for the same purchase, notify us with the transaction details. Verified duplicate payments will be refunded.

4. How to Request a Refund or Cancellation

Email Mostzanda87@gmail.com with:

• Your full name.
• The email address used for the purchase or registration.
• The programme or digital product purchased.
• Date and transaction/reference number, if available.
• The reason for your request.

5. Processing

We will review requests and communicate the outcome. Approved refunds will normally be returned through the original payment method where reasonably possible. The time taken for funds to appear may depend on the payment provider or financial institution.

6. Consumer Rights

This policy does not remove or reduce any statutory right or remedy that applies to you. Where a service is not supplied, is materially defective or does not meet applicable legal requirements, remedies will be handled in accordance with applicable law.

7. Contact

Refund questions should be sent to Mostzanda87@gmail.com or +234 704 773 0737.